Delivery & Return Policy

Eligibility Criteria

To qualify for a return or refund, items must remain in their original, pristine condition:

• Sealed Packaging: Unopened and fully intact in their original shrink-wrap or outer seal.
• Complete Inclusions: All original contents (photocards, posters, lyric books, etc.) must be present and undamaged.

Non-Returnable Items

• Opened Merchandise: Opened albums or items (due to the collectible nature of random inclusions).
• Final Sale: Products purchased during clearance sales or explicitly marked as "Final Sale."
• Digital Media: Digital codes or items with revealed or scratched QR codes.
• Manufacturing & Factory Defects: Misprints, typos, or missing inclusions (such as photocards) inside factory-sealed albums. As all items are dispatched directly from the manufacturer sealed, we cannot inspect or prevent these errors.

Return Process

• Return Authorization: Customers must email our support team at support@kpopkungkung.co.uk within 14 days of delivery to initiate a return or refund. Unauthorised returns sent without prior notice may experience processing delays. Include your Order Number and the reason for the return. If claiming damage or a missing item, attach your unboxing video or a link to it. Once approved, we will provide you with the return instructions and address.
• Return Shipping: Customers are responsible for return postage costs when returning unwanted goods. We strongly advise using a tracked delivery service and retaining proof of postage.
• Refund: Once we receive and inspect your returned item, we will send you an email notification. If approved, a full refund (excluding initial shipping charges) will be processed automatically to your original method of payment within 5–10 business days, depending on your bank or card issuer.